30-day swap.
No drama.

The policy

If a set isn't right for you, swap it for a different SNAP string within 30 days of delivery. The set has to be unopened — the packet seal intact.

How it works

• Email returns@snapstrings.co with your order number and what you'd like to swap to.
• We send a prepaid return label.
• Drop it at any USPS location.
• The replacement set ships as soon as we receive yours back.

Already strung the racquet?

We can't take strung packets back, but we still want to know. Email us anyway — if a string genuinely didn't perform, we'd rather hear about it than not. Sometimes that turns into a courtesy replacement, sometimes it just turns into useful product feedback.

Refunds

We default to swaps, not refunds — that's how the policy is structured. If you want a refund instead of a swap and you're inside the 30-day window with an unopened set, we'll process the refund minus the original shipping cost. Reach out via the contact page.